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How to Make Your Call Centre Shine

Most people have a negative image of call centres. When they hear the words “call centre” they immediately think about long holds, agents who cannot speak proper English and just plain frustration. In spite of…


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How to Make Your Call Centre Agents Happy

In the call centre industry, employee turnover is high. Most call centre owners struggle to keep their employees longer than 6 months. The secret to keeping your agents is to make them happy. Their jobs…


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Best Practices for a Successful Call Centre

The call centre industry is very competitive. One wrong move and you can find yourself out of business. Customers have particularly high expectations. They want exceptional customer service. They also want it quick. To get…




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VoIP – The Things You Need to Know

You must have a reliable Internet Connection It is absolutely necessary for you to get a reliable Internet connection. You need speed and stability so that’s what you should look for when shopping for a…