Which telephone systems are best for a call centre? Today, we will give you insight in to the top 5 companies that can best supply you with the right telephone system to make your venture a success. We have judged these companies on price, functionality, ease of set up and expansion.
Many professional review sites, magazines, top companies and customers vote Nextiva to be the best telephone system for a call centre.
Nextiva Call Centers offer you the ultimate flexibility so you can grow your business without worries.
Dramatic Cost Savings
You are only required to pay a minimal upfront cost. Pricing is flexible so whatever your company size is, you can experience dramatic cost savings with call centers in the cloud. You can use your existing devices to reduce hardware requirements and save money. You don’t need to have complex equipment with this solution. You can hire virtual agents and blend them with your on-premise agents to minimize your overhead expenses.
Improve Deployment Speed
Quickly scale your business to respond to call volume fluctuations and instantly access enterprise-grade technology without ever having to change your infrastructure settings. With this setup, you can always have the right number of staff so customers won’t have to be put on hold. You can provide automated call-back responses to your customers. With advanced call routing options, you can increase your first call resolution.
Flexible Staffing Structure
You can easily manage multiple locations and remote agents through a centralized queue. Your customers can enjoy uninterrupted service. Route calls to employees based on their personal or team skill sets. Hire more staff when customer demand rises or route overflow calls to your virtual agents. You can easily monitor call volume and flow through activity reports and by accessing your dashboard.
Manage Communications Anywhere
By utilizing the company’s unified communications online dashboard, you can instantly monitor your business throughout the day. You can manage your dashboard on any device or Internet browser. You can monitor call volume and identify problem areas, availability issues and even employee productivity. With one simple click, you can manage incoming and outgoing calls.
Amazing Service is Always At Hand
Nextiva prides itself for its customer service that goes beyond expectations. They want to help you succeed. A 100% US-based team is always ready to help. You can reach them through phone, email or online chat. You can also find many useful information in their Support Center.
- Call console allows you to manage current calls
- View contacts – see who is available, make calls and manage directories
- Dashboard – monitor the call centers where you are assigned as an agent
- Agent status display – quickly see which agents are available, currently engaged, have a call ringing or set to an alternate status
- Auto call distribution – set up calls to be routed based on the type of request to available agents who have the right skills set
- Incoming call details – you can see the name and number of the caller and the queue they are calling from if they are assigned to a queue
- Instant escalation – immediately transfer a call to a selected supervisor from your call console
- Call promotion – answer urgent calls before others in the queue
- 3-way conference – connect two selected calls from the call console with one click
- Call queues – organize teams, departments and users by queues and callers will be routed to the next available agent in the right queue
- Call recording – record specific calls on demand or set your service to record calls automatically
- Call monitoring – monitor an agent or the next call that comes in to a queue
- Silent monitoring – select an agent and listen in to a current call while muted
- IVR/Auto Attendant – instant automated greeting that lets callers choose the person or department they are trying to reach
- Night/weekend service – forward calls automatically to an alternate number after work hours, weekends or holidays
Call Center Pro is recommended for startup call centers. It includes the following:
- Conditional call routing options
- Call queue visibility
- 1-click transfers
- Enhanced greeting and queue announcements
- Conference bridge
- Free auto attendant recording
- Instant message and presence
- CRM integration
- Queue-based routing
- Configurable call handling
- Remote agent support
- Skills-based routing
- Voicemail to email
- Dedicated onboarding service
- Flexible unavailable codes
- Real-time agent management
- Call reports by queue, agent or time
- Launch dashboard and reports
- Call recording
- Historical reports of key metrics
- Promote, retrieve or transfer queued calls
You need to contact Nextiva for an accurate quote for the telephone system that you need.
Voipfone is the ISPA Best Business VoIP Provider of 2015. The company offers reliable and affordable advanced cloud-based telephone services that are especially designed for small businesses.
Anyone can use their service. Operate your phone system from the cloud and enjoy a maintenance-free, hosted VoIP PBX that can be easily and quickly installed.
You can order the phone services through the web-based control panel and have a fully functional, sophisticated hosted service within minutes. This is guaranteed to be backed up by their free, award-winning, professional, UK based team.
This award winning telephone system works anywhere and starts for as little as £2 per month for a phone number. You also get a number of features thrown in for free such as hold music, call transfer, conferencing and many more.
They have a 99.99% uptime. They provide higher quality phone calls than mobiles and landlines.
Hosted PBX Products and Services
Get advanced features and functionalities at an affordable price. The IP phone services are suitable for an ordinary office, a virtual office or a business that has several locations.
A sophisticated queuing system that lets you queue multiple calls.
PBX Call Groups
Combine several of your extensions so that they ring together when called.
Direct customers to the right person, department, group, etc.
PBX Extension Numbers
You can have up to 800 extensions on each account. You can ring each extension internally.
Emergency Services Access
You can call emergency services immediately on sign-up.
Enjoy a long list of sophisticated services and features.
Hosted PBX Prices with VAT (per month)
- Call queue – £1.20
- Telephone extensions – £1.20 each
- IVR departments – £2.40 each
- Call groups – £1.20 each
- Custom recording for IVR – £36 per recording
Enjoy a full-featured VoIP phone service with unified communications from RingCentral.
This phone system is customizable. It is internet-based and allows for voice and fax functionalities eliminating the need for on-premise hardware that is expensive and inflexible.
You can quickly and easily add user extensions, phones, numbers and locations as your company grows. The mobile app integrates remote users and mobile devices into your communications system flawlessly. Agents can use their smartphones and mobile devices for calls, fax, notifications, etc. They can also adjust their own settings. They can do these things without losing their professional identity. They can access the system anywhere, anytime.
Use the Softphone to make and receive calls from your computer. The business-class Cisco and Polycom VoIP desk phones are Plug and Ring ready. There are no setup or activation fees. Just connect the fully configured phones into your existing internet connection to start making and receiving calls. You can also use your existing analogue desk phones or other SIP-compatible devices by using analogue telephone adapters.
Add phone numbers or port existing business phone numbers to the RingCentral platform. Seamlessly integrate your phone system with Salesforce CRM.
Manage and customize your entire phone system for all your locations through the user-friendly web interface. You can change account configuration anywhere.
As there is no PBX hardware involved, your IT workload is reduced. Capital costs and maintenance contracts are also eliminated. No need to hire technical experts to manage your daily operations.
Create online profiles to manage your team, locations, groups, etc. Route calls according to department responsibilities, hours of operation and other criteria with call-handling rules. Employees can easily configure their own settings.
Plan and Pricing
The best plan for a call centre is the Premium Plan which costs £24.99 per user per month. This plan includes a free trial. It includes 2,500 per month per user outbound mobile, landline, fax and freephone minutes. 1,000 per month per account inbound freephone and non-geo number minutes are included.
You can include 25 people in HD video meetings. Enjoy unlimited conferencing, auto call recording, Glip for team collaboration, call management and phone system administration, outbound international call bundles, assigned phone numbers and desk and conference phone-rental options.
Other features include auto-receptionist and customizable greetings, fully integrated mobile app, country-by-country configurations for international dialing, Internet fax, multilevel auto attendant, CRM integration, softphone application and detailed activity reporting.
Customer support is available 24/7.
If you operate from different locations and have incoming calls 24/7, Vonage is for you. Vonage allows for mobile and flexible working. Mobile workers can use their mobile with a business landline number. Calls to their extensions are routed seamlessly to their mobile. They can also use other devices to operate as extensions.
Improve your company image
You can have a virtual receptionist to automatically answer calls with a professional greeting. Invite them to select where their call should be directed. Call hunt groups automatically search for an available agent if the intended party is unable to answer. Mobile workers can make calls on their smartphone app but they will appear with their business identity, keeping their personal numbers private.
Vonage has a range of tools to help eliminate everyday inefficiencies and keep costs down. Anonymous call rejection blocks calls without a caller ID. Make calls directly from Outlook contacts with Outlook Click-to-Call.
Work as a team
A range of features is available to let groups of extension users collaborate and operate as a team. Employees can join conversations even when they are not in the same location with conference calling. Any user can answer a ringing phone within their group. Park calls and make them available to be answered by another person in a group.
Keep records and maintain privacy
Keep track of all calls and voicemails on multiple devices. Record and retrieve calls, messages and logs easily. Keep a record of some or all calls for future playback. You can decide which calls and extensions are recorded. Voice messages are recorded and sent to your email as audio files. You can file them for future playback. You can also review a history of all calls to all extensions.
Plan and Pricing
The Standard Plan costs £12 per user per month and comes with a 12-month contract. 1,000 minutes to UK landlines and mobile are included. Features include auto call back, call forwarding, caller ID display, call park, call logs, call waiting, call hold, call transfer, group paging, hold music, do not disturb and voicemail. Two hunt groups are included for every system purchase. One auto attendant is include with every system purchase.
You can have a phone system that is easy to setup without the heavy price tag with Sipgate. You can control your entire phone system through a web browser with Sipgate’s cloud solution. The software is so easy to operate that it does not even require training.
You can access all communication and configuration settings in your browser. Staff can access their communications in a single interface. They can look up missed calls, divert calls to other phones and collaborate.
UK phone numbers have nationwide availability, require no basic fee and have a block of 10 phone numbers available.
- Phone service
- Send fax
- 3-way calling
- Auto attendant
- Group fax
- Call groups
- UK phone numbers
- Free internal calls
- Advanced routing
- Multiple locations
- Call recording
- SIP standard
- Call distribution
Plan and Pricing
The Sipgate Team 25 Plan is good for 25 users. It costs £79.95. It can support 10 locations and 25 groups. It includes over a hundred features. An optional Pro Package is available as well as a free trial.